Frequently Asked Questions
Everything you need to know about purchasing your next luxury timepiece.
Are the watches you sell authentic and brand new?
Yes, every watch sold on our platform is 100% authentic. As an authorized retailer for all brands we carry, each timepiece comes in its original packaging with a valid manufacturer's warranty.
What is your shipping policy for high-value items?
We offer complimentary, fully insured shipping on all domestic orders. For security purposes, all luxury watch shipments require an adult signature upon delivery.
Do you offer international shipping?
We ship to many countries worldwide. Please note that international orders may be subject to local customs duties, taxes, and import fees which are the responsibility of the recipient.
What is your return policy?
We offer a 7-day return window for a full refund, provided the watch is in its original, unworn condition with all protective plastics, tags, and documentation intact.
How does the manufacturer warranty work?
Since we are an authorized dealer, your purchase includes a full factory warranty. If your timepiece requires service, you can contact the manufacturer directly or reach out to our team for assistance.
Can I trade in my current watch toward a new purchase?
Yes, we have a comprehensive trade-in program. You can submit your watch details through our 'Trade' page to receive a valuation from our team of experts.